Returns & Exchanges

At Official Site, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, we offer a seamless 30-day return and exchange policy for all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the order history section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.

• 3.
  Drop Off the Package

  Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a home collection via our portal.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.